In the future, can robots replace humans in call centers??
HEllo!!
The question is , is it possible ??
According to me , it is definitely possible.
How will it start ??
They might develop ‘A.Is’
with a potential of replacing humans with low qualification. People who work in
call centers are basically like robots with abstract motion. They have very low
qualifications. Their work is to talk to people and respond to them by feeding
their queries into a computer and replying with what the comp says. This can be
easily done with the help of a robot. As far as resolving errors is concern,
one or two humans can be appointed. Also A.I have no emotions, and hence they
are not affected by the consumer's rudeness. They will be accurate in there
response. Super computer brains have already
outperformed humans in Chess
Achieving this wouldn't
be that hard. It would be like a more complex version of SIRI. Eventually these
bots will come to action. Due to this, the labour charges will also reduce. And
hence things will get slightly cheaper. So, therefore this is possible and the
world will get better as it takes place.
There are already many companies who use
artificial intelligence at their call centers. The technology simply needs to
be expanded so that all questions can be answered by robots. As the technology
advances it will be more and more convenient.
What people say against it :
“Computers and robots may be getting more advanced, but
there will always be cases where someone needs to talk to a person. There may
be emergencies, computer glitches, and personal situations that a computer cannot
interpret. Companies may save a lot of money using computers, but they will
lose customers if they cannot get to an actual human person when necessary.”
“Artificial
intelligence may increasingly serve customer service needs, but they will never
fully replace human representatives. This is because most customers prefer
humans and, therefore, companies will continue to have human representatives in
order to keep customers happy. Not all companies will do this, but premium ones
will, meaning human reps will never be fully eliminated.”
“I sure hope that
AI doesn't take over all forms of human interaction, especially at call
centers. Sometimes, you just need a human to speak with about an issue, and it
would be especially hopeless if AI was the only option at a call center. The
way they have it set up now, with partial AI and partial human contact, is the
way to go.”
Share about what you feel in the comments
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This topic was again chosen from www.debate.org
Thank you
cheers!!