In the future, can robots replace humans in call centers??
HEllo!! The question is , is it possible ?? According to me , it is definitely possible. How will it start ?? They might develop ‘A.Is’ with a potential of replacing humans with low qualification. People who work in call centers are basically like robots with abstract motion. They have very low qualifications. Their work is to talk to people and respond to them by feeding their queries into a computer and replying with what the comp says. This can be easily done with the help of a robot. As far as resolving errors is concern, one or two humans can be appointed. Also A.I have no emotions, and hence they are not affected by the consumer's rudeness. They will be accurate in there response. Super computer brains have already outperformed humans in Chess Achieving this wouldn't be that hard. It would be like a more complex version of SIRI. Eventually these bots will come to action. Due to this, the labour charges will also reduce. And hence things w...